Refund policy

RETURNS AND EXCHANGES:

We want you to love your jewelry, so if you are not completely satisfied you may return the item within 5 business days of receipt for exchange or merchandise credit.

Please unpack and inspect your order immediately. Any and all claims must be reported within 3 business days.

1. Please contact us by phone at 512-779-7737 or email at sales@cynthiabloom.com for an RMA (Return Merchandise Authorization) number.

2. Include the original receipt with the RMA number with your returned shipment.

3. Please return the item(s) in perfect unworn condition in the original packaging fully insured and trackable via USPS.

4. Send to: Cynthia Bloom Collectible Jewelry, PO Box 160403, Austin, TX 78716.

Cynthia Bloom Collectible Jewelry is not responsible for any items lost or damaged during return shipping.

If the return is a result of our error, Cynthia Bloom Collectible Jewelry will reimburse you for any shipping costs incurred to return the original item.

If an item has been damaged while in transit to you, we may request a digital photo of the item and package for insurance purposes.

When we receive the item, we will issue a merchandise credit or prepare the new item(s) for shipment. Our typical turnaround is about two weeks, but may be longer during peak holiday periods.

We appreciate merchandise credit's being used within one year.

For any inquiries concerning exchanges, please contact Customer Service via email at sales@cynthiabloom.com or by phone 512-779-7737 between 10am – 6pm, Monday – Saturday, CST.

All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for exchange or merchandise credit.